Installers

1. Did you receive a courtesy call from our installers when they were on the way?

2. Did the installers lay down drop cloths?

3. Did the installers provide operating manuals?

4. Did the installers address all of your concerns and answer all of your questions?

Please rate your experience with each of the following attributes:

Installers were professional and clean?

Exceptional
Good
Fair
Poor

Installers gave homeowner a thorough demonstration on how to operate the thermostat?

Exceptional
Good
Fair
Poor

Comfort Specialists (Sales) / Service Technician:

1. Did the Comfort Specialist/Service Tech roll out the Blue Carpet?

2. Did the Comfort Specialist/Service Tech place booties over their shoes while inside your home?

3. Comfort Specialist/Service Tech personally engaged with me?

4. Comfort Specialist/Service Tech proposed a unit that fits my home’s needs?

Exceptional
Good
Fair
Poor

5. Prompt installation service from the time the proposal was signed to the time the unit was installed?

Exceptional
Good
Fair
Poor

6. Unit is currently operating?

Exceptional
Good
Fair
Poor

8. To your knowledge, was the equipment registered with the manufacturer?

7. Did you receive a courtesy call from the Comfort Specialist/Service Tech after the unit was installed?

9. On a scale of 1-5 (5 highest), how would you rate your overall experience with Kings Aire?

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

10. On a scale of 1-5 (5 highest), how likely are you to recommend Kings Aire to your family or friends?

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

11. In an effort to improve our service, is there anything you would like to share with our company about the unit, the Installers, the Comfort Specialists (Sales), and/or the Service Techs?

Name

First

Last

Referral Program

If you are a CURRENT Kings Aire customer, help someone you know create the perfect indoor environment. They will thank you, and we will too, by sending you a check for $100.00!

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